How can we design health services that deliver value to the user, care safety and productivity? This research project aims to develop service design solutions and/or artefacts (in the Processes-People-Technologies triad) that promote improvements in the care (end), administrative and training (means) functions for the delivery of quality healthcare to the population. It is understood that the development of this knowledge will be based on the traditional triad of research, teaching and extension, based on collaborative work between lecturers inside and outside the Graduate Programme in Design, students on this programme, as well as institutions inside and outside UERJ that will serve as research cases.